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General Terms & Conditions of Use

(1) Introduction

These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

If you register with our website we will ask you to expressly agree to these terms of use.

Our website may use cookies and also Google Analytics, which uses cookies in order to provide meaningful reports about our site visitors. However, Google Analytics cookies do not collect personal data about our website visitors. By using our website and agreeing to these terms of use, you consent to the use of cookies by Google Analytics in accordance with the terms of our privacy policy. For more information about our cookies policy, view our Privacy Policy.

(2) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or any other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution such as our news.

(3) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

(4) Products

The advertising of products on our website constitutes an “invitation to treat” - not a contractual offer.

Prices that may be stated on our website may be stated incorrectly.

The purchase of products via our website will always be subject to our Terms and Conditions of Sale.

We will ask you to agree to our Terms and Conditions of Sale in the event and each time you purchase a product or products via our website.

(5) Product reviews

In these terms of use, “your reviews” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to us for publication on our website whether as a product review or otherwise.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

You warrant and represent that your reviews will comply with these terms of use.

Your reviews must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction).

Your reviews (and their publication on our website) must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy, or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be pornographic or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;]

(p) constitute spam;

(q) be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.

You must not use any review to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.

You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms of use in relation to your reviews, we do not undertake to monitor the submission of reviews to, or the publication of reviews on, our website.

(6) Limited warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7) Limitations and exclusions of liability

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. If you are a consumer, any statutory rights that you have, that cannot be excluded or limited, will not be affected by these terms of use.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(8) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

(9) Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to the website;

(c) permanently prohibit you from accessing the website;

(d) block computers using your IP address from accessing the website;

(e) contact your internet services provider and request that they block your access to the website;

(f) bring court proceedings against you for breach of contract or otherwise; and/or

(g) suspend and/or delete your account with the website.

(10) Variation

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

(11) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

(12) Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13) Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

(14) Entire agreement

These terms of use, together with our privacy policy, copyright notice and disclaimer, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(15) Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

(16) Our details

The full name of our company is Ritec International Ltd.

We are registered in England & Wales under registration number 2106699.

Our registered address is 11 Compass West Estate, West Road, London N17 0XL, UK.

You can contact us by email to

Terms & Conditions of Contract for the Sale of Goods

(1) Interpretation
1.1 In these conditions, the following expressions shall have the following meanings:
1.2 The Goods shall mean the articles described in any order or invoice to which these Conditions relate.
1.3 The Company shall mean Ritec International Limited.
1.4 The Customer shall mean the party ordering the Goods.
1.5 The Order shall mean any order made by the Customer.
1.6 Special Offer shall mean any offer or promotion advertised by The Company.

(2) General
2.1 These Conditions apply to all sales of Goods by the Company and shall govern relations between the Company and the Customer and shall prevail over any other terms or conditions put forward by the Customer. No variation of or addition to these Conditions shall be effective unless agreed in writing signed by a director of the Company.


(3) Products

3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.
3.2 Product packaging may vary. The packaging of products may vary from that shown in images on our website. 

(4) Price
4.1 All prices are subject to variation and the prices payable for Goods shall be the prices current at the date of dispatch of the Goods. In the case of an order for delivery by instalments, the price payable for each instalment shall be the price current at the date of dispatch of each instalment.
4.2 All prices are inclusive of Value Added Tax. The applicable VAT rate (currently 20%) shall be the rate prevailing on the date of invoicing.
4.3 All prices are exclusive of insurance, haulage or carriage costs unless otherwise stated.

(5) Orders
5.1 No order shall be accepted and binding on the Company unless it is confirmed by the Company returning to the Customer a written acknowledgement of order or submitting an invoice.
5.2 Any order by the Customer in any form whatsoever shall constitute an acceptance of these Terms and Conditions.
5.3 We can only accept orders from residents within the UK and Ireland only. If you are outside of this area, please email us to find out if there is a distributor for your area.
5.4 Our policy, unless indicated otherwise, is that any free gift as part of a Special Offer will be sent to the recipient of The Goods. If you are unable to provide us with the correct Promotional Code for the Special Offer, or if the Promotional Code you do provide to us has already elapsed or been used for your delivery address and/or email address and/or telephone number and/or warranty registration, we are not obliged to send the free gift. Where you are entitled to a free gift as per this present clause, we reserve the right to substitute the one advertised for one of equal or greater value, at our sole discretion.

(6) Delivery
6.1 The Company aims to deliver all orders within 5-7 working days if the Goods are in stock.
6.2 If the Goods ordered by the Customer are "Out of Stock", the Company will send out the order to the Customer as soon as the product becomes available again. If the Company cannot source the item, the Company will contact the Customer accordingly.
6.3 Orders can be sent to a delivery address that is different from the invoice address (please specify, if necessary, in the Step 1 - Shipping Details section once you click ’Checkout’).
6.4 Orders charged at the lower postage rate (i.e. for orders 2kg or less) will be delivered via Royal Mail. Orders charged at the higher postage rate (i.e. orders over 2kg) will be delivered via Parcelforce’s 48 Hour Service. Orders that qualify for free delivery will be delivered via Parcelforce’s 48 Hour Service.

(7) Payment
7.1 You can pay by any of the following options online:
- Visa/Visa Debit
- MasterCard
- American Express
- Apple Pay
7.2 If paying by credit card, you will be charged within 24 hours of placing the order.

(8) Cancellation / Returns Policy
8.1 Right to cancel: You have the right to cancel the purchase of a good without having to give a reason at any time within the ’cooling off period’ of seven working days, beginning on the day after you receive the goods.
8.2 Address: To exercise the right to cancel, you must inform us (Ritec International Ltd, 11 Compass West Estate, West Road, London N17 0XL, telephone number +44 (0)20 8344 8210, email of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
8.3 Deadline: To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.4 Effects of Cancellation: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Goods must be returned unused and in unopened packaging, otherwise we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than: 
(a) 14 days after the day we receive back from you any goods supplied;
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods;
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8.5 Retention of Reimbursement: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
8.6 Return of Goods: You shall send back the goods or hand them over to us (Ritec International Ltd, 11 Compass West Estate, West Road, London N17 0XL) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Proof of postage is required when sending goods back to us.
8.7 Return Cost: You will have to bear the direct cost of returning the goods.
8.8 Consumer’s liability for diminished value of the goods: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.9 Your statutory rights are not affected.

(9) Promotional emails
9.1 The Customer or anyone registering a shower with Ritec International Ltd gives consent to receiving from time to time promotional emails about exciting new products, exclusive special offers or other information.
9.2 The Customer or anyone registering a shower with Ritec International may at any time Unsubscribe from such promotional emails by clicking Unsubscribe at the bottom of such emails, or by sending an email to
customerservices asking to be unsubscribed from promotional emails relating to the website.

(10) Changes to This Site and Terms and Conditions
10.1 We reserve the right to make changes to this site and these terms and conditions at any time. Our terms and conditions do not affect your statutory rights.

(11) Website Disclaimer
11.1 The information contained in this website is for general information purposes only. The information is provided by Ritec International Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk
11.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
11.3 Through this website you are able to link to other websites which are not under the control of Ritec International Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
11.4 Every effort is made to keep the website up and running smoothly. However, Ritec International Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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