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Terms and Conditions

Ritec International Limited

Terms and Conditions of Contract for the Sale of Goods

1) Interpretation

1.1 In these conditions, the following expressions shall have the following meanings:

1.2 The Goods shall mean the articles described in any order or invoice to which these Conditions relate.

1.3 The Company shall mean Ritec International Limited.

1.4 The Customer shall mean the party ordering the Goods.

1.5 The Order shall mean any order made by the Customer.
1.6 Special Offer shall mean any offer or promotion advertised by The Company.

2) General

2.1 These Conditions apply to all sales of Goods by the Company and shall govern relations between the Company and the Customer and shall prevail over any other terms or conditions put forward by the Customer. No variation of or addition to these Conditions shall be effective unless agreed in writing signed by a director of the Company.

3) Price

3.1 All prices are subject to variation and the prices payable for Goods shall be the prices current at the date of dispatch of the Goods. In the case of an order for delivery by instalments, the price payable for each instalment shall be the price current at the date of dispatch of each instalment.

3.2 All prices are inclusive of Value Added Tax. The applicable VAT rate (currently 20%) shall be the rate prevailing on the date of invoicing.

3.3 All prices are exclusive of insurance, haulage or carriage costs unless otherwise stated.

4) Orders

4.1 No order shall be accepted and binding on the Company unless it is confirmed by the Company returning to the Customer a written acknowledgement of order or submitting an invoice.

4.2 Any order by the Customer in any form whatsoever shall constitute an acceptance of these Terms and Conditions.

4.3 We can only accept orders from residents within the UK and Ireland only. If you are outside of this area, please email us to find out if there is a distributor for your area.
4.4 Our policy, unless indicated otherwise, is that any free gift as part of a Special Offer will be sent to the recipient of The Goods. If you are unable to provide us with the correct Promotional Code for the Special Offer, or if the Promotional Code you do provide to us has already elapsed or been used for your delivery address and/or email address and/or telephone number and/or warranty registration, we are not obliged to send the free gift. Where you are entitled to a free gift as per this present clause, we reserve the right to substitute the one advertised for one of equal or greater value, at our sole discretion.

5) Delivery

5.1 The Company aims to deliver all orders within 2-7 days if the Goods are in stock.

5.2 If the Goods ordered by the Customer are "Out of Stock", the Company will send out the order to the Customer as soon as the product becomes available again. If the Company cannot source the item, the Company will contact the Customer accordingly.

5.3 Orders can be sent to a delivery address that is different from the invoice address (please specify, if necessary, once you click ‘Buy Now’).

5.4 Orders charged at the lower postage rate (i.e. for 1-3 products, excluding the Clear-Vision Windows & Glass Furniture Kit) will be delivered via Royal Mail and no signature is required. Orders charged at the higher postage rate (i.e. 4 or more products, and/or any amount of Clear-Vision Windows & Glass Furniture Kits) will be delivered via Parcelforce’s 48 Hour Service and will require a signature.

6) Payment

6.1 You can pay by any of the following options online:


- Visa/Visa Debit
- Visa Electron
- MasterCard
- Maestro
- Delta

6.2 If paying by credit card, you will be charged within 24 hours of placing the order.

7) Cancellation Policy

7.1 Right to cancel: You have the right to cancel the purchase of a good without having to give a reason at any time within the ’cooling off period’ of seven working days, beginning on the day after you receive the goods.

7.2 Address: To exercise the right to cancel, you must inform us (Ritec International Ltd, Innova House, Innova Science Park, 4 Kinetic Crescent, Enfield, EN3 7XH, telephone number 020 8344 8210, fax number 020 8344 8211, email of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

7.3 Cancellation Form (Optional): You may use our Cancellation Form which can be downloaded by clicking here, but it is not obligatory.

7.4 Deadline: To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

7.5 Effects of Cancellation: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

7.6 Retention of Reimbursement: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.7 Return of Goods: You shall send back the goods or hand them over to us (Ritec International Ltd, Innova House, Innova Science Park, 4 Kinetic Crescent, Enfield, EN3 7XH) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

7.8 Return Cost: You will have to bear the direct cost of returning the goods.
7.9 Consumer’s liability for diminished value of the goods: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8) Promotional emails

8.1 The Customer or anyone registering a shower with Ritec International Ltd gives consent to receiving from time to time promotional emails about exciting new products, exclusive special offers or other information.

8.2 The Customer or anyone registering a shower with Ritec International may at any time Unsubscibe from such promotional emails by clicking Unsubscribe at the bottom of such emails, or by sending an email to asking to be unsubscibed from promotional emails relating to the webiste.

9) Changes to This Site and Terms and Conditions

9.1 We reserve the right to make changes to this site and these terms and conditions at any time. Our terms and conditions do not affect your statutory rights.

10) Website Disclaimer

10.1 The information contained in this website is for general information purposes only. The information is provided by Ritec International Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

10.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

10.3 Through this website you are able to link to other websites which are not under the control of Ritec International Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

10.4 Every effort is made to keep the website up and running smoothly. However, Ritec International Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.